Official product information
Contact Seneca
For Seneca orders, tracking and refunds, call +1 (302) 200-3480. For website questions, email [email protected] (Mon–Fri, 9:00 am–5:00 pm ET); it cannot see orders. Office: 1221 Avenue of the Americas, Suite 4100, New York, NY 10020. Returns: 14 Wall Street, Suite 4B, New York, NY 10005.
Contact details
Orders and refunds
Phone: +1 (302) 200-3480
BuyGoods order desk.
Website questions
Email: [email protected]
Mon–Fri, 9:00 am–5:00 pm ET. Cannot see orders.
Office
1221 Avenue of the Americas, Suite 4100, New York, NY 10020, USA
Returns
14 Wall Street, Suite 4B, New York, NY 10005, USA
Full name, email and order ID inside.
Which contact to use
| I want to… | Use |
|---|---|
| Order | +1 (302) 200-3480 |
| Track | +1 (302) 200-3480 |
| Change or cancel | +1 (302) 200-3480 |
| Refund | +1 (302) 200-3480 |
| Return bottles | 14 Wall Street, Suite 4B, New York, NY 10005 |
| Report a site error | [email protected] |
| Press or privacy | [email protected] |
Before you call
- Order ID from your email.
- The email you ordered with.
- Purchase date.
- Lot code from the base, for bottle questions.
Mail returns only to 14 Wall Street, Suite 4B, New York, NY 10005, not the office.
Common reasons people get in touch
Where is my order?
Call +1 (302) 200-3480 with your order ID.
I want a refund
Call +1 (302) 200-3480 inside the 60-day window.
The seal was broken
Do not use the bottle; call the desk.
A fact here looks wrong
Email [email protected] and tell us which page.
Contact: questions
More answers on the full FAQ page.
How do I contact Seneca support?
For orders, tracking, changes and refunds call +1 (302) 200-3480. For website and product questions email [email protected] (Mon–Fri, 9:00 am–5:00 pm ET); that mailbox cannot see orders.
Where do I send a return?
14 Wall Street, Suite 4B, New York, NY 10005. Put your full name, email and order ID in the box.
Who pays return shipping?
You do. Use tracked postage.
How long does a refund take?
It is issued 3–5 business days after the return is credited, then a further 5–10 days to show on your card.
Ready to try Seneca?
Pick a pack and see the price at checkout. The money-back guarantee is 60 days from purchase, unless the sales page prints a longer window. Questions first? Call the order desk at +1 (302) 200-3480.
Sold through a USA Authorized Seneca Retailer. This site is not the manufacturer and earns when you buy.